Convention Services Request Form

Convention Services will be closed for Annual Inventory and Maintenance b/w January 7th-11th. During this time there will be limited support for meetings/ trainings. Previously scheduled events will still ship out during this time, but there will not be any new orders shipped during this down period. We are sorry for any inconvenience this may cause. We will re-open on January 14th. Please put in your orders immediately for meeting scheduled during this time frame.

Orthopedics and Trauma Products

Sawbones (NOT STOCKED)

**Please note we do not stock sawbones. You must order directly from Pacific Research/Sawbones at (206) 463-5551.
Their website ( has a section of Smith & Nephew custom sawbones for specific use with some of our products.

Conflict Calendar

Please check the Conflict Calendar before submitting a request. The dates listed on this calendar are dates that either Recon or Trauma products will be unavailable. Click here to view the conflict calendar.

Terms and Conditions

All Convention Service Requests require a 10 DAY NOTICE prior to actual ship date.

  • All requests are subject to availability. You will be notified should an item be unavailable.
  • Please inspect kits upon arrival and alert Convention Services of any missing parts
  • Save shipping containers for return shipment
  • You are responsible for ordering Sawbones directly through Pacific Research/Sawbones (Ordering information is located at the end of the Convention Services Request Form.)

Penalties are assessed for failure to follow return procedures below:

  • All shipments are to be returned via Federal Express due to high inventory values and minimal equipment resources
  • All meeting equipment is to be returned within 3 business days of the meeting event or you will be charged a $100 per business day late fee for each late return unless you have contacted the Convention Services department directly. Only the Convention Services Coordinators can provide extensions.
  • The ideal way to send each return shipment is Federal Express,  two-day service; It is the responsibility of the shipper to pay the costs to return the equipment.
  • Please email FedEx tracking numbers to

It is the responsibility of the shipper to make sure all materials are returned to:

Smith & Nephew Orthopaedics
Attention: Convention Services
7135 Goodlett Farms Pkwy
Dock C,  Door 2
Cordova TN 38016
Phone 901-396-2121

  • Any disputes for lost or late shipments must be supported through the supplying of shipping records to the Convention Services Coordinator. Please keep records of each CS return shipment.
  • All charges for delinquent materials are final and will be deducted from your commission check or cost center.